FAQs
Questions, answered directly
What people ask before booking an investigation, including what we can and cannot do.
Can you help without entering every unit?
Often yes. Detection starts with common property and targeted testing; unit access is requested only where evidence points.
Will the report hold up for an insurance claim?
Reports are dated, evidence-based and written for councils and insurers. The decision remains theirs, but the facts are documented.
Do you repair the pipes?
No. We locate and document; licensed plumbers perform repairs.
Do you attend council meetings?
Written reports are standard; attendance can be arranged where useful.
How fast can you attend?
Detection appointments are typically scheduled within days. Emergency availability is confirmed when you call.
How do I book?
Call (604) 269-5325 or email [email protected] with the building details and symptom pattern.